3 pack wax melts🌹

This item is hand-poured/crafted after purchase to ensure freshness and quality. Please allow processing time before shipment.

Shipping & Processing FAQ 📦🕯️

Your handmade treasures are packed with care and sent with cozy vibes straight to your home. 🕯️☕🧵💎

⏳ Processing Times ✨

Everything we make is handmade in our small business, and right now we’re working through a large order backlog. We truly appreciate your patience and understanding while we catch up. 💛

Current estimated processing time: 4–5 weeks.

This is the time it takes for us to make, prepare, pack, and get your order ready to ship. Processing time does not include shipping/transit time.

Because of our current backlog, some orders may take longer than the estimated 4–5 weeks. If your order has been in processing for 60+ days, please know that we are still working as quickly as we can to get your order completed and shipped. We’re a small, handmade business, and every order is being worked on as fast as possible. 🥺💛

We appreciate your patience more than you know while we work through everything.

Current Processing Estimates

🌿 Candles & Wax Melts: 4–5 weeks
🌿 Keychains: 4–5 weeks
🌿 Tumblers: 4–5 weeks
🌿 Diamond Art Coasters: 4–5 weeks

📌 Orders placed on weekends or holidays begin processing on the next business day.

Please note that processing times are estimates and may vary depending on order volume, product availability, and the size/complexity of your order.

🚚 Shipping Options & Rates 💖

Once your order has been completed and is ready to ship, we may use USPS, UPS, or occasionally FedEx, depending on the package, destination, shipping service selected, and what works best for your order. 📦✨

💌 Standard Shipping: Starting at $5
Typically shipped through USPS, UPS, or another available carrier.

💌 Expedited Shipping: Starting at $12
Carrier and estimated delivery time will depend on the service selected and package destination.

💌 Priority Shipping: Starting at $20
Carrier may vary depending on the service and package.

🔍 All shipped orders include tracking so you can follow your cozy treasures along the way! 🏡💖

📌 Carrier note: While we primarily use USPS and UPS, we may occasionally ship orders through FedEx when it makes the most sense for the package or destination.

Please remember: Choosing expedited or priority shipping does not shorten our current processing time. Your selected shipping time begins after your order has been completed and handed over to the carrier.

Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, peak shipping seasons, address issues, or delays outside of our control.

🌍 International Shipping 🌟

International orders may take additional time due to processing, customs, and carrier delays.

✈️ Processing: 4–5 weeks

✈️ Estimated delivery after shipment: 10–21 business days, depending on location

✈️ Customs/import fees: May apply and are the responsibility of the customer

📌 International delivery may take longer during holidays, peak shipping seasons, customs delays, or other carrier disruptions. 🎄❄️

📦 Packaging & Care 💛

Every order is carefully packed to help ensure your goodies arrive safely and ready to bring a little more cozy into your space. 💖

✨ Candles & Wax Melts: Wrapped and secured to help prevent damage

✨ Keychains & Coasters: Cushioned packaging for protection

✨ Tumblers: Carefully wrapped and packaged to help prevent damage during transit

✨ Diamond Art Coasters: Securely packaged to protect the stitching, artwork, and sparkle

💌 Every package is a little bundle of cozy joy, made and packed with care by us.

🥺 About Our Current Backlog

We want to be completely transparent with you: we currently have a large backlog of orders.

We’re a small, handmade business, and we’re working through orders as quickly as we can while still taking the time to make and package everything with care.

Our current estimated processing time is 4–5 weeks, but some orders may take longer due to the size of our backlog.

If your order has been waiting for 60+ days, we are incredibly sorry. We know how frustrating it is to wait, and we don’t take your patience for granted. We are actively working through the backlog every day and moving as fast as we can. 💛

Please know that your order has not been forgotten.

We’re doing our best to catch up while keeping the quality and care that goes into every handmade item.

Thank you for sticking with our little business. 🥺🕯️

❓ Need Help? 💌

Have a question about your order, processing time, or shipping?

📧 Email us: thetwinningcandleco@gmail.com

We’re always happy to help with shipping questions or concerns. Please allow us some time to respond, as we’re currently balancing customer communication with fulfilling our backlog.

Thank you for supporting our small, handmade business. Every order truly means so much to us. 🖤

Add details

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.